Challenge

Our client, a leading HC (Health Care) service provider has decided to change its activities in Prague from a Sales Hub to a Shared Service Centre providing support in Finance, HR and Sales to its local sales organisations accross its operations in EMEA and the Americas. This implied the transformation of the whole organisation and a change in staff and processes.

The AGIM HR Manager was asked to introduce all HR processes for the SSC (Shared Service Centre). Once the new organisaton was designed, his target was to ensure that the right qualified staff was placed and the remaining 90 employees retained and integrated in a new location.

Success

The Shared Service Centre has become a reliable partner of all EMEA and the Americas offices and is developing in line with the world-wide business of our client.